The ultimate sidekick for smoother, faster, and smarter customer interactions.
Help agents help customers — fast.
AI search, summary, and assistant tools used within the Bigtincan platform gives call center agents the edge to find answers instantly — like troubleshooting steps or policy details — getting customers what they need faster.
Training that sticks (no manager required).
Real-time AI coaching and roleplay provide a safe place for reps to practice their conversation and customer service skills without relying on busy managers. Virtual call simulations let agents rehearse handling objections, diffusing tense situations, and more. On-the-spot, objective feedback on delivery prepares agents to handle tricky situations with ease.
Cut the content chaos.
When internal knowledge repositories don’t talk to each other, agents waste valuable time. Bigtincan serves as an all-in-one knowledge hub, bridging the gaps and ensuring agents and customers get exactly what they need, exactly when they need it.
Craft better, more accurate responses in less time.
Whether it’s a detailed explanation or a quick reassurance, Genie Assistant drafts written messages based on your company’s approved data. That means responses are accurate, consistent, and on-brand so customers receive clear and confident answers without delays.
Give managers insights into performance.
Call center enablement isn’t just for agents — it empowers managers to lead smarter and enhance overall call center performance. By analyzing call data, Bigtincan highlights areas where agents excel and where they might need extra support so managers can provide targeted coaching instead of guesswork.
