Enterprises today face a common problem: adding AI without compromising security (or breaking the bank). But the challenge isn’t just adopting the tools — it’s choosing the right ones that align with your business goals and comply with industry regulations.
So we thought of a solution: providing a carefully curated list of the best enterprise AI tools for 2025. We did the heavy lifting, sifting through countless options to bring you a selection that balances innovation, practicality, and enterprise-grade capabilities.
This article will guide you through our top picks, explaining why each tool made the cut and how it can benefit your organization.
We based our selections on extensive research, user feedback, and real-world performance data. So whether you’re an AI novice or looking to optimize your existing tech stack, you’ll find valuable insights to decide the next best AI tool to add to your enterprise.
#1 Salesloft (formerly Drift): Best for conversational marketing and sales
Drift, the new kid on Salesloft’s block, is shaking up how businesses chat with potential buyers. This AI-powered platform uses clever chatbots and automation to create personalized conversations that feel as natural as chatting with your best friend — if your best friend could instantly book meetings and qualify leads, that is.
Why we chose it
We picked Drift because it boosts conversion rates and irons out the wrinkles in your sales processes. It plays nice with popular CRM systems and keeps the conversation going 24/7. It’s ideal for businesses looking to give their marketing and sales efforts a serious upgrade. If your enterprise needs a conversational AI platform that can charm leads and close deals, Drift may just be your new best friend.
Top AI features
- AI-powered chatbots: Provides instant, personalized support 24/7 and offers human-like conversational experiences.
- Lead routing: Uses AI to direct qualified prospects to the right sales teams.
- Real-time analytics: Tracks customer interactions and optimizes strategies on the fly.
- Drift engage: Recently introduced AI-powered product to grow buyer interest
- Data-driven coaching insights: Offers practical insights from call recordings and customer interactions to help sales managers coach reps more effectively, identify trends, and replicate success.
Highlights
Here’s what the word on the street is (aka what real user reviews have to say):
- Creates highly personalized chat experiences that make customers feel like VIPs
- Integrates with websites and other tools smoothly
- Boasts strong live chat and chatbot functionalities
#2 Birdeye: Best for customer experience management
Birdeye is a smart software platform that helps businesses manage how customers see and interact with them online. It brings together tools for handling online reviews, social media, and customer feedback all in one place. This makes it easier for companies with multiple locations to track what customers say and improve their services based on that feedback.
Why we chose it
We chose Birdeye because it’s really good at helping big companies manage customer relationships across multiple locations. Its smart features help businesses understand what customers think without spending hours digging through data. Plus, Birdeye works well with other business tools, making it a great choice for large companies that want to improve customer interactions without complicating daily operations.
Top AI features
- AI-powered reviews management: Automatically generates, analyzes, and responds to customer reviews, helping enterprises maintain a positive online reputation and quickly address customer concerns at scale.
- Intelligent social media management: Uses AI to create and optimize content across various social platforms, so enterprises maintain a consistent brand presence without extensive manual effort.
- Data-driven insights: Provides AI-generated summaries and insights from customer data, allowing enterprises to make informed decisions based on a deep analysis of customer feedback and behavior.
- AI-enhanced competitive benchmarking: Analyzes competitive data to provide useful intelligence, so enterprises stay ahead by understanding and responding to competitor strategies.
- Automated customer feedback analysis: Uses AI to analyze survey responses and provide insights, enabling enterprises to process large volumes of customer feedback and identify trends or issues quickly.
Highlights
Here’s what the flock (aka real users) is chirping about:
- User-friendly interface
- Responsive and helpful customer support
- Effective online review management system
- Powerful and insightful analytics tools
#3 Google Cloud AI: Best for comprehensive AI and machine learning services
Google Cloud AI is a collection of tools and services that help businesses use artificial intelligence to improve productivity. It offers ready-to-use AI features like image recognition, language translation, and tools for creating custom AI solutions. Google Cloud AI works with a company’s existing systems and can handle large amounts of data, making it useful for businesses of all sizes.
Why we chose it
We chose Google Cloud AI because it offers many valuable AI tools — and is easy to start using. Google Cloud AI is also reliable and can grow with a company’s needs, which is important for big businesses.
Top AI features
- Ready-made AI tools: Google Cloud AI offers pre-built models for tasks like identifying images, turning speech into text, and understanding written language. This saves time and effort when creating AI applications.
- AI workshop: A complete set of tools for creating, teaching, and using AI models. It works with popular AI programming tools that many developers already know.
- Easy AI builder: Helps you create custom AI models without writing much code. This makes AI development more accessible to people who aren’t expert programmers.
- Grows with your needs: Uses Google’s powerful computers to handle large amounts of data. It has special equipment to help AI models learn and work faster.
- Plays well with others: Provides many ways to add AI features to your existing software and work processes. This helps improve your current technology without starting from scratch.
Highlights
Here’s what the tech crowd is buzzing about:
- Wide range of AI services available
- Easily scales to meet growing business needs
- Integrates well with existing systems
- Strong infrastructure for handling large amounts of data
#4 IBM Watson: Best for industry-specific AI applications
IBM Watson offers AI tools that help big companies solve complex problems. They can understand human language, analyze large amounts of information, and provide insights to help businesses make better decisions. Watson can be used in various areas like customer service, healthcare, and finance to automate tasks and uncover hidden patterns in data.
Why we chose it
We picked IBM Watson because it’s designed to handle the complex needs of large businesses. It has a long history of success in different industries and can work with many types of business software. Watson’s ability to process huge amounts of information and provide clear insights makes it stand out for companies dealing with complex data challenges.
Top AI features
- Watson assistant: Handles customer questions around the clock, giving your support team a much-needed break. It also learns from conversations to get smarter over time.
- Watson discovery: Digs through mountains of data to find useful information. Like identifying relationships between companies and the type of customers they serve.
- Natural language processing: Understands and analyzes human language, focusing on context and tone.
- Cloud-based services: Uses Watson’s brainpower without buying expensive computers. It’s all in the cloud, ready when you need it.
- API integration: Plays nice with other software. It can easily join your existing tech team without causing drama.
Highlights
Here’s what users are saying about it:
- User-friendly features that won’t make you pull your hair out
- Understands human language better than some humans do
- Crunches numbers and analyzes data fast
#5 Bigtincan: Best for revenue enablement
Bigtincan is a revenue enablement tool that helps sales, marketing, customer success, and enablement teams work better (and work better together). It offers features for training sales teams, managing sales collateral and marketing content, and improving how customer-facing reps talk to buyers. Via GenieAI, AI is threaded throughout the entire Bigtincan platform to support Readiness, Content, and Engagement processes across the board.
Why we chose it
We picked Bigtincan because it’s awesome at helping big companies manage their go-to-market processes. It works well with other business tools and can handle the complex needs of large sales teams. Bigtincan’s AI features, like smart content search and automated email writing, make it stand out from other sales and enablement tools.
Top AI features
- Genie Assistant: This smart assistant helps with content search, draft writing, data analysis, and even automated Digital Sales Room creation. It gives every user a personal, AI-powered assistant.
- RolePlayAI: Offers realistic, AI-driven role-play scenarios for sales training, allowing reps to practice in a safe environment and receive immediate feedback.
- Secure GLP: Ensures data security and compliance when using AI, addressing a major concern for enterprises adopting AI technologies.
- Virtual Coach: Provides AI-driven feedback on role-plays and sales interactions, reducing the need for human coaches and ensuring consistent, objective feedback.
- Conversation Intelligence: Analyzes sales calls in real time, offering live feedback to improve conversation quality and outcomes.
- AI-powered content recommendations: Suggests relevant content to sales reps based on the context of their interactions, improving the effectiveness of customer meetings.
- RFP/RFI responses: Simplifies responding to RFPs and RFIs by using AI to pull relevant information from previous responses and company knowledge bases.
- Multilingual AI capabilities: Allows you to create animated presentations and voiceovers in multiple languages, expanding global reach without extensive language training.
Highlights
Here’s what users are saying:
- Makes it super easy to find and use sales materials
- Great for training new salespeople and improving existing skills
- Works well with other business tools you already use
- AI features that cover multiple aspects of the sales process
#6 Microsoft Azure AI: Best for comprehensive AI and machine learning services
Azure AI provides a rich ecosystem of services covering machine learning, cognitive services, and applied AI. It enables users to create AI-powered solutions ranging from natural language processing and computer vision to custom machine learning models. With Azure AI, developers can use pre-built models, customize existing ones, or build entirely new models from scratch, all within a secure and scalable cloud environment.
Why we chose it
We selected Azure AI for its versatility, extensive feature set, and its ability to connect with other Microsoft tools and services. Azure AI caters to AI novices and experts, offering no-code solutions like AI Builder alongside advanced development platforms for seasoned data scientists. Its commitment to responsible AI and built-in security features make it a top choice for enterprises concerned about ethical AI deployment.
Top AI features
- Azure machine learning: A comprehensive platform for building, training, and deploying machine learning models at scale.
- Azure cognitive services: Pre-built AI models for vision, speech, language, and decision-making tasks, ready to be integrated into applications.
- Azure applied AI services: Scenario-specific AI services like Form Recognizer and Metrics Advisor for specialized business needs.
- Azure OpenAI service: Access to powerful language models like GPT-4 for natural language processing tasks.
- Azure AI studio: A unified experience for exploring and implementing various AI services, including playgrounds for summarization and PII detection features.
Highlights
Here’s what its users have to say about it:
- Comprehensive suite of AI services catering to various needs and skill levels
- Works together with existing Microsoft and Azure ecosystems
- Robust security and compliance features
- Continuous updates and additions to services based on cutting-edge research
#7 Salesforce Einstein: Best AI-powered CRM
Salesforce Einstein is an AI-powered layer added to the Salesforce CRM platform. It uses advanced machine learning, natural language processing, and predictive analytics to provide intelligent insights and automate sales, marketing, and customer service tasks. Through data-driven recommendations and automation, Einstein helps businesses make smarter decisions, improve efficiency, and enhance customer relationships.
Why we chose it
We selected Salesforce Einstein for its deep connection with the world’s leading CRM platform. And its ability to provide AI-powered insights directly within familiar Salesforce interfaces. Its comprehensive suite of AI tools — from predictive lead scoring to automated task management — makes it an excellent choice for businesses looking to enhance customer relationship management with powerful AI capabilities.
Top AI features
- Predictive lead scoring: Analyzes historical data to predict which leads are most likely to convert, helping sales teams prioritize their efforts effectively.
- Opportunity insights: Provides real-time updates on deal progress and suggests next best actions to move opportunities forward.
- Einstein forecasting: Uses AI to predict sales outcomes and provide more accurate revenue forecasts.
- Automated email marketing: Sets up personalized email campaigns based on customer behavior and preferences, improving prospect activity rates.
- Einstein bots: AI-powered chatbots that handle customer inquiries and route complex issues to human agents when necessary.
- Einstein vision and language: Enables image recognition and natural language processing capabilities for enhanced customer interactions.
- Einstein analytics: Delivers AI-powered insights from your business data, helping teams make data-driven decisions quickly.
Highlights
Here’s a look at the best according to users:
- Smooth connection with Salesforce CRM, providing AI insights within familiar interfaces
- Comprehensive suite of AI tools covering sales, marketing, and customer service
- Continual improvements and updates based on Salesforce’s extensive research and development
- Ability to automate repetitive tasks, freeing up time for more strategic activities
Unlock new possibilities with enterprise AI tools
As you consider integrating AI into your enterprise, remember that the key to success is selecting tools that align with your goals and challenges. Start by identifying your primary pain points and the areas where AI can make the most significant impact.
Ready to take the next step? Begin with a thorough assessment of your current processes and explore how AI can simplify and enhance them. Don’t hesitate to contact these providers for demos or trials to experience their capabilities firsthand.
For more insights on adding AI to your business, visit our resource center or contact our team of experts today.
