Tackling Turnover and Training: AI Solutions for Contact Center Managers

Imagine a contact center where your agents feel supported, not stressed. Where customers hang up happy, not frustrated. Where managers lead with insight, not instinct. Sound too good to be true? It’s not – and AI is making it possible.

Watch this webinar for a down-to-earth conversation about how AI is changing the game for contact centers. We’re not here to dazzle you with buzzwords or promise miracles. Instead, we talk about real solutions to the problems you face every day:

• Agents who struggle to keep up with product and policy information
• Sky-high turnover rates that leave you constantly training new hires
• Customers who expect instant, accurate answers (and aren’t afraid to complain when they don’t get them)

Industry veteran Jim Lundy from Aragon Research shares his insights on where contact centers are headed. Then, we’ll dive into practical examples of how AI is already making life easier for agents and customers alike.

We get it – change can be scary, especially when it comes to technology. But this isn’t about replacing humans with robots. It’s about giving your team superpowers to do their jobs better and actually enjoy their work.

So, grab a coffee and learn about how we can bring some sanity (and maybe even a little fun) back to the world of customer service.