How AI is changing the way contact centers operate

Every customer who picks up the phone expects 5 star service every time. Salesforce’s State of the Connected Customer survey found that 88% of customers say the experience matters as much as the product or service. And none of this is breaking news.

So why aren’t contact center reps getting the support they need to deliver on that promise?

Managers and customer service leaders are also struggling. High employee attrition rates and the emergence of new support channels make it hard to tie all the pieces together to improve business performance.

To address these challenges, contact centers are now looking towards new technology like artificial intelligence (AI) to support reps and managers alike. But there are still a lot of unanswered questions about AI’s true value for contact center teams.

That’s why we put together this guide covering:

• The most common challenges contact centers face
• How modern tools like AI help solve them
• Ways to support contact centers using AI
• Real use cases of AI in contact centers you can steal today

Get your copy to start exploring this new frontier for call centers.