Highlights
- 850% ROI on professional education investment
- 67% more productive clinics after completing training journey
- Minutes to provide learning environment access for new clinics
- 95% uptake of learning content
- 24% increase in performance for teams completing learning activities
The challenge
In obesity treatment, timing is everything. But Allurion’s physicians faced a bottleneck: waiting days or weeks for a sales rep to arrive and deliver critical device training.
“With medical technology, you’re treating patients, and it can literally be a case of life or death if things are not done properly,” explains Matthew Wright, VP of Global Professional Education at Allurion Technologies.
Allurion’s original training approach highlighted this challenge. Every new clinic partnership required extensive in-person training sessions, creating bottlenecks that slowed both business growth and patient access to treatment.
“What we did was we had a representative from Allurion going into each clinic and sitting down with the physician to discuss the application of the program. What we found with this, though, was that it wasn’t consistent and it wasn’t accessible. Whenever the physician wanted to have that information, it had to be scheduled in.”
This manual, resource-intensive approach created multiple problems. Physicians faced lengthy waits for training sessions. Quality varied between representatives. And clinics couldn’t access critical information until a rep could visit in person. In a field where proper device usage directly impacts patient outcomes, these limitations weren’t just inconvenient—they were holding back both business growth and patient care.
