BOSTON, August 29, 2024 – Bigtincan (ASX:BTH), the global leader in revenue enablement automation, today announced its Year in Review for FY24, highlighting significant milestones, financial performance, and strategic initiatives that have contributed to a year of innovation concluding with a $20.5m capital raising and Bigtincan positioned to lead the market in enablement AI.

FY2024 Highlights:

  • $11.3m EBITDA up $16.3m over PcP
  • 12 industry awards and analyst report recognitions
  • 97% Support Customer Satisfaction (CSAT) score
  • Added 100 new logo clients and expanded 300 customers
  • Launched GenieAI product suite in 2HFY24 generating $5.6m in total AI impacted TCV sales
  • Launch partner with Microsoft 365 Copilot with GenieAI in Teams
  • Bigtincan became the first revenue enablement application integrated with Apple Vision Pro
  • Acquired Modus Engagement, Inc.

In the 2024 fiscal year, Bigtincan achieved significant business progress including both financial  gains and product advancements. The company generated $5.4 million in free cash flow during the second half of FY24, driven by transformation across the business including the introduction of GenieAI™ based products including AuthoringAI, SearchAI, CoachingAI, and RolePlayAI.

The company reported an EBITDA of $11 million, which is a 136% increase compared to the previous period, and maintained a gross margin of 88% showing the strong fundamentals of the business. During FY24, Bigtincan won the second-largest deal in company history with a contract with Align Technologies worth $5m, supporting thousands of sellers globally.

Contributing to these results was the acquisition of more than 100 new logo clients and expanded relationships with more than 300 existing enterprise customers. The Bigtincan Customer Success team onboarded more than 50,000 individual user seats and boasted a 97% 2024 Support CSAT score.

Bigtincan launched over 100 new products and product updates, including the GenieAI family of capabilities. The capabilities falling under the GenieAI umbrella, including Genie Assistant, SearchAI, AuthoringAI with translation, CoachingAI, and RolePlayAI — with more to come — span the entire Bigtincan platform and revolutionize how sales, marketing, and enablement professionals operate.

GenieAI draws upon the power of large language models, generative AI, as well as Bigtincan’s unique data and understanding of the connections between people in customer-facing scenarios to enhance marketing, customer success, and sales workflows through embedded, personalized support. As a whole, it either speeds up or completely takes over time-consuming and tedious tasks like answering seller questions and drafting sales emails with Genie Assistant, recommending and clarifying relevant content with SearchAI, staging lifelike role plays with RoleplayAI, subbing in for busy sales and enablement managers by providing advanced feedback on coaching challenges with CoachingAI, as well as translating, transcribing, generating, and captioning voice over for training videos with AuthoringAI.

GenieAI even comes with prepopulated, configurable prompts that help train workers in AI prompting while guiding them to the information and resources they need to be effective. Unlike other solutions, GenieAI securely incorporates customers' proprietary content, augmented with additional sources of their choosing, all while avoiding potential hallucinations and other current drawbacks of open-source AI.

During the year Bigtincan successfully acquired Modus Engagement, Inc, a recognized leader in revenue enablement technology for more than 10 years, building a suite of technologies that empower enterprise customers in the manufacturing, industrial, medical, and technology spaces. This acquisition enhances Bigtincan’s capabilities supporting professionals in these industries performing go-to-market functions such as sales and marketing.

The company has also leveraged strategic technology partnerships to seamlessly integrate AI capabilities into the spaces where revenue teams are already working to ensure AI is not a cumbersome add-on for teams suffering from application overload. Instead, Bigtincan’s AI-powered end-to-end enablement platform helps teams unify and consolidate their tech stacks.

Bigtincan was a launch partner with Microsoft of the "Works With Copilot" program in collaboration with Microsoft 365 Copilot. This integration brings game-changing AI-powered collaboration features directly to Copilot and Teams, streamlining workflows and enhancing the sales engagement experience. By connecting Microsoft Copilot with Bigtincan, their joint customers can benefit from the substantial productivity gains of SearchAI. This translates to better content, more efficient meetings, and ultimately, increased revenue.

Outside of AI, the Bigtincan team has been busy building on Virtual Showrooms and extended reality capabilities using spatial computing to take enablement out of the office and into the world, with Bigtincan being the first and currently the only revenue enablement application integrated into the Apple Vision Pro ecosystem. Leveraging Apple's Spatial Computing, Bigtincan has empowered businesses across industries to deliver immersive experiences to their customers, setting a new standard for B2B interactions.

Bigtincan was recognized in 12 analyst reports and industry awards across multiple categories including revenue and revenue enablement, readiness, coaching, AI, and conversation intelligence.

Awards and achievements include:

  • Named a leader in the 2024 Aragon Research Globe for revenue enablement Platforms for the fourth consecutive year
  • Named one of the Top Companies in revenue enablement 2024 ahead of all competitors by The Software Report
  • Bigtincan labeled as a Top revenue enablement Software according to the Featured Customers Winter 2023 Customer Success Report rankings
  • Featured in Gartner’s Innovation Insight for Digital Sales Rooms to Support Virtual Selling and Customer Experience report
  • Placed #8 on Fast Company’s Annual List of the World’s Most Innovative Companies for 2023
  • Profiled in the Gartner Market Guide for Revenue Enablement Platforms
  • Bigtincan’s Head of Content Operations Denise Iverson won the 2023 Aragon Research Women in Technology Award for Operations
  • CEO David Keane listed as Top 25 Executives in Artificial Intelligence by The Software Report

"FY24 has been a transformative year for Bigtincan. We strengthened our market position, expanded our product offerings, and delivered solid financial results amidst challenging macroeconomic conditions," said David Keane, Co-Founder and CEO of Bigtincan. "Now in FY25, we’re excited about the opportunities ahead and remain focused on delivering long-term value to our customers and shareholders by creating the buying experience of the future."

Looking ahead, Bigtincan remains committed to driving growth through ingenuity and agility while creating a long-term profitable business that supports our shareholders, customers, and community. The company expects to deliver ongoing strong financial performance in FY25 with growth driven by continued AI innovation, strategic partnerships, customer expansion, and thoughtful investments in infrastructure.

About Bigtincan
Bigtincan is helping the world’s leading brands facilitate the buying experience of the future. Everything we offer is designed to be smart, flexible, and easily adapted to unique business processes with highly personalized experiences that people and brands love. We’re on a mission to help companies deliver branded buying experiences that are engaging, personalized, provide value and guide people to the best decisions with confidence. Innovative companies like Nike, AT&T, Prudential, Merck, Starwood Hotels, Winnebago and Clorox trust Bigtincan to enable customer-facing teams to intelligently prepare, engage, measure and continually improve the buying experience for their customers. For more information about Bigtincan (ASX: BTH), visit: www.bigtincan.com or follow @bigtincan on X.

Media Contact
Denise Iverson
Bigtincan
+1 (617) 981-7557
marketing@bigtincan.com